We respect the privacy of our customers. This official Privacy and Security Statement is designed to help you understand what information we gather and how we use it. In our ongoing effort to improve the services and features we provide to our customers, BrideLulu will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice. We encourage you to review our privacy policy periodically.
ONLINE PRIVACY - THE INFORMATION WE GATHER
The type of information we gather online falls into four general categories:
AGGREGATE SITE USAGE INFORMATION
We collect and store information about the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall visitor behavior patterns. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our users.
Our Web servers automatically collect information about each visitor who requests BrideLulu Web pages, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you.
From time to time, we may provide portions of this aggregate site behavior information to vendors, consultants, potential advertisers or news agencies. We typically do this in order to demonstrate the amount of interest in our sites and/or to plan for technical infrastructure improvements.
ONLINE ORDER INFORMATION
If you choose to purchase products from BrideLulu, we require the following information in order to fulfill your order:
We request an e-mail address during the order process so that we can send an e-mail confirmation message acknowledging the receipt of your order. This message contains your name, address, BrideLulu membership number (if applicable), the list of items you purchased, an order reference number, a confirmation of your shipping method, and the total amount of items requested. Please note that this confirmation e-mail does NOT contain your credit card number.
CLICK-STREAM DATA (AND COOKIE TECHNOLOGY)
In order to register on-or purchase products from-BrideLulu websites, your browser must be set to accept "cookies." A cookie is a small piece of data housed in a text file or folder on your computer's hard drive that helps us recognize you when you visit our sites. We use cookies to help us remember things such as the following: (1) the profile facts you tell us about yourself, (2) your specified areas of interest on our sites, (3) the items you've placed in your shopping basket, and/or (4) the pages you visit as you shop.
The only personal information our BrideLulu cookie can contain is information that you supply yourself. Our cookies cannot read data from other parts of your computer. If you would like more technical information about how cookies work, take a look at http://www.cookiecentral.com.
As stated above, you must enable cookies on your Web browser for BrideLulu to function correctly. If you are concerned about information contained in your BrideLulu cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies.
Click-stream data is information that describes the page-by-page paths you take as you browse through our websites. Using cookies, we track and store this information to help us positively customize your shopping experience. We may use click-stream data in the aggregate to provide improved services to groups of shoppers who behave similarly. We may also use it on an individual basis to improve your specific shopping experience.
COMMUNICATIONS FROM BrideLulu
Whenever you purchase products from BrideLulu, we collect and store the information that you volunteer. Information such as your name, e-mail address, postal address and phone number. The information you supply is added to our customer database. You may receive periodic printed or e-mail communications from us about new products and services, discounts, special promotions or upcoming events. You will not receive any phone calls from us unless there is a customer service issue.
OTHER PRIVACY NOTES
BrideLulu may provide links to websites outside of BrideLulu as an added convenience to the user. There are also affiliates that link to BrideLulu. Any link included does not imply or convey endorsement of the other company or organization, its site, or its products or services. BrideLulu is not responsible for the privacy, terms of use, or other policies of any other website.
CHILDREN'S POLICY
We do not intend to collect any personally identifiable information from children through our websites. Please do not allow children under the age of 13 to provide any personally identifiable information or participate in the bulletin board sections of BrideLulu websites.
ONLINE SECURITY STATEMENT
We understand that many consumers are concerned about Internet security. BrideLulu employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet. The following Security Statement describes the technologies we use and provides additional details about how we handle sensitive data like credit card information. We want you to be able to shop at BrideLulu with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to contact us.
THE TRANSMISSION OF SENSITIVE DATA
We work hard to protect the information that you send to us while it is en route to and from our sites. To provide secure transmission, BrideLulu employs Secure Sockets Layer technology (SSL) on those pages that involve sensitive information such as credit card numbers. SSL, which is supported by a vast majority of Internet browsers available today, is the most commonly employed method of secure, encrypted communication used on the Internet.
WHAT HAPPENS TO MY INFORMATION?
SSL protects information en route to us. SecureTrust certificate technology ensures that BrideLulu is the only recipient of this information. But we don't stop there. We also work very hard to make sure the information you send us is stored and managed securely once we receive it. All data collected is stored on site and is protected by multiple levels of data and structural security.
We use this information to process your order and to make sure that it is delivered to you. Aggregated order information is also used to track and analyze overall shopping trends, which allows BrideLulu to improve product offerings and services to its members and customers.
HOW CAN I REQUEST MY DATA REMOVED FROM YOUR SITE?
You can always reach our support team at support@bridelulu.com to send a request to cancel your account and remove your data from our database. Please include your account name or your email used to register online in the request. We will give you feedback within 48 hours upon receipt of your request.
