We cooperate with reliable delivery companies such as DHL, UPS, EMS. Many of our items are made-to-custom (learn more about order procedure). You will receive an email notifying the tracking number 24-48 hours after your merchandise is shipped. You could learn the status of your order on the courier official website by entering your tracking number.If you have not receive the tracking number 48 hours after the shipment notification email was sent to your email box, Please contact us at:  support@bridelulu.com    


1.  When we I receive the tracking number?

In general, your tracking number will be available 24-48 hours after the merchandise is shipped.


2. What courier company are you using?

We usually use reputed companies like UPS, DHL, TNT, DPD, EMS, etc.


3. How long does it take to ship?


4. How long does it take to get my package? When will I get my dress?

Total Delivery Time = Processing Time + Shipping Time


▲ Wedding Dress: 15-20 Calendar days
▲ Bridesmaid Dress:   6-12 Calendar days
▲ Wedding Party Dress: 10-14 Calendar days
▲ Special Occasion Dress: 10-14 Calendar days
▲ Prom Dress: 12-15 Calendar days

*Processing Time :The time it takes to prepare the order since all dresses on our site are made to order.